Returns

Please note that our online store will permanently close. We will not accept any returns, exchanges, or refund requests for items purchased during the closing-down sale. Thank you for your understanding.

We value all our customers and want you to be happy with your purchase. If for any reason you are not happy with your items, all full-priced items can be returned for an online store credit including purchases made with Afterpay.

Please observe our policy as follows:

  • Items can be returned within 21 days from the date of purchase for Australian orders, 30 days for international orders
  • Items must be received in their original condition - unworn, unwashed, tags still attached.
  • Items must not smell of perfume/deodorant or makeup stains, please take good care when trying on your items.
  • Sale items & custom-made orders are not accepted for return.
  • Due to hygiene concerns, accessories (earrings, face masks etc) cannot be returned unless faulty.
  • Items that do not meet these criteria or are non-returnable will be rejected and sent back to the customer at customer’s own expense.
Please note
Any returns received after the final cut off dates listed above will not be accepted even if the return label is generated within the timeframe. The customer will be responsible for the cost to cover return shipping back to the customer address in this instance. First Design is not responsible for the cost of return shipping.
A decision to refuse a return that is not compliant with the First Design return policy is final and cannot be refuted.

    How to return an item

    1. Log in our  RETURN CENTRE here with your order number and email address stating your reason for return.
    2. Please wait for our email approval confirming your return with the RMA return number (*).
    3. Write down RMA# on your order invoice and place the invoice inside the parcel. Post it back to us at:
    FIRST DESIGN
    71 AUBURN RD
    AUBURN, NSW 2144
    AUSTRALIA
    4. You will need to cover the return postage. Please use tracked postage and record your return tracking number so you can keep an eye on your parcel as we are not responsible for missing returns. You will receive an email as soon as we receive your items & when your store credit is issued. 
    .

    Extra Information

    Afterpay & Zippay return

    If you return an item purchased through Afterpay & Zippay, will be issued a Store Credit
    Please note: We do not offer refunds, your personal agreement with Afterpay & Zippay will still stand and you will continue to pay any scheduled repayments.

    Exchanges can only be made Twice .

    When exchanging an item, please confirm the name, size and colour of the new item. Please note that some exchanges may not be fulfilled if the item is out of stock and you will be contacted by the online department for further action. When requesting an exchange, a self-addressed return satchel must be provided with your return or you will be charged a flat rate of $9.95 for the additional delivery. If you wish to exchange an item for one with a higher value you will be charged the difference. Our online department will contact you to arrange additional payment before the new item/s is sent.

    Need it urgently? please contact us at info@firstdesign.com.au, we will provide you with the best possible option. 

    Unfortunately, we don't offer refunds for change of mind or incorrect choice of sizes and colours. Refunds will only be offered if the item has a manufacturing fault and cannot be replaced or mended.

    Please note below reasons are NOT considered defects:

      • Colour variation from product photos
      • Slight design variation from product photos
      • Minor imperfections, e.g. loose threads, crease marks, and etc.
      • Self-inflicted damage to the product e.g self-inflicted cut, fabric tear while trying on etc
      • Customer's subjective opinions on product quality and preference.
      • Quality not up to expectation
      • Item does not fit and we have sold out in your preferred size.
      • Do not like the item

    We abide closely by the Australian Fair Trading, please see link below https://www.business.gov.au/info/run/fair-trading/warranties-and-refunds

    We take great pride in the quality of our products; therefore all items are thoroughly inspected before leaving our warehouse. However, in the unlikely event that you have received an item which has a manufacturing fault or is incorrect to the one you have purchased, please contact us immediately within 48 hours of receiving your order at info@firstdesign.com.au.

    Please provide photos detailing the faults, the order number, and the faulty/incorrect item. Refund, replace, repair or exchange goods in the case of a manufacturing fault.

    We do our best to display the true colour of our garments online, however colours may vary slightly depending on your computer monitor/device. We do not consider this a fault if the colour is slightly different.

    Please note that if fault is only realised after being worn, refunds will not be given .

    We process all returns within 2 business days of receiving your items. We will send you an email with the details of your processed return and Store credit as soon as it is ready. If you do not receive a Store credit within this period, please check your junk mail or email us info@firstdesign.com.au
    • Store credit cannot be transferred to another person or account
    • Purchases made with store credit is not eligible for free shipping
    • Store credit cannot be used in conjunction with any other promo code
    • Store credit never expires .
    Please note: If you paid for shipping at the time of your original order, you will not be credited the cost of shipping.Your store credit will have shipping costs deducted from the full amount. If your new order falls below AUD$100 after the store credits have been applied, you will be charged for postage. Free shipping only applies to new orders that is over AUD$100, excluding use of store credits.

    We are not responsible for any lost or damaged returns/packages during transit.